Is There A Problem with Your Order?

Missing, Wrong or Damaged Item(s):

While we try hard to be perfect, we are only human. Sometimes  mistakes are made in the fulfillment of orders. Other times the merchandise may be missing pieces/parts or may be damaged during the shipping process. In these situations we want to do everything we can to fix the problem as quickly as possible.

If there is a problem with your order, please follow these instructions for the fastest possible resolution:

· Notify us in writing by emailing us at returns@frightmall.com

· Select appropriate reason in the drop down box (i.e. Wrong Item(s), Missing Item(s) or Damaged Item(s)).

· Include your order number, your name and the specifics of what is exactly wrong with the order.

· Submit email upon completion.

Depending upon what is wrong with the order, the item(s) you ordered and the time of year, we may be able to fix the problem quickly. In other cases that may not be possible. The customer service representative responding to your communication will let you know what we can do and the time frame in which we can do it. Regardless, we will respond promptly to your written communication — typically within 72 hours or less.

Please Note: Claims for damaged orders, wrong items received or missing items must be made in writing within five (5) days of receipt of your order. If you allow more than five (5) to go by after receiving your order before inspecting it and notifying us, we will be unable to assist.